> ## Documentation Index
> Fetch the complete documentation index at: https://docs.canadava.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Merge Accounts

> Combine two vAMSYS accounts into one from your account settings, and keep your Network IDs, bookings, and PIREPs on a single pilot profile

export const Checklist = ({title, items, icon}) => {
  const [checked, setChecked] = useState(Object.fromEntries(items.map((_, i) => [i, false])));
  const toggle = i => setChecked(prev => ({
    ...prev,
    [i]: !prev[i]
  }));
  const done = Object.values(checked).filter(Boolean).length;
  return <div className="kb-checklist">
      <div className="kb-checklist-header">
        <div className="kb-checklist-title">
          {icon && <span className="kb-checklist-icon">{icon}</span>}
          <span>{title}</span>
        </div>
        <span className="kb-checklist-count">{done}/{items.length}</span>
      </div>
      <div className="kb-checklist-items">
        {items.map((item, i) => <button key={i} className={`kb-checklist-item ${checked[i] ? 'checked' : ''}`} onClick={() => toggle(i)}>
            <span className="kb-check-box">
              {checked[i] && <span className="kb-check-mark">✓</span>}
            </span>
            <span className="kb-check-label">{item}</span>
          </button>)}
      </div>
    </div>;
};

## Merging Two Accounts

It happens: you sign up once with a personal email, forget about it, and later register again with a different address. The result is two separate vAMSYS accounts with your hours and flights split between them.

vAMSYS lets you fix this yourself. The **Merge User Accounts** tool in your account settings combines two accounts into one.

<Warning>
  Merging cannot be undone. The secondary account is permanently deleted once the merge completes.

  Before you start, make sure you are logged in to the account you want to **keep**.
</Warning>

## What Gets Merged

<CardGroup cols={2}>
  <Card title="Network IDs" icon="tower-broadcast">
    Your VATSIM and IVAO IDs are combined onto the surviving account
  </Card>

  <Card title="Staff Status" icon="user-shield">
    Staff roles you hold across other virtual airlines on vAMSYS carry over
  </Card>

  <Card title="Bookings & PIREPs" icon="clipboard-list">
    Your bookings and PIREPs are included, though vAMSYS notes that individual VAs can be exceptions
  </Card>

  <Card title="Account Settings" icon="sliders">
    Other profile settings stored on your vAMSYS account are combined
  </Card>
</CardGroup>

<Note>
  vAMSYS applies "VA exceptions" to the bookings and <Tooltip tip="Pilot Report" cta="See glossary" href="/aops/additional-resources/glossary/pirep">PIREPs</Tooltip> it transfers, so some records may not follow the merge. Check your logbook once the merge finishes and contact staff if something looks off.
</Note>

## Which Account Survives

This is the part people get backwards, so it is worth stating plainly:

<Note>
  **The account you are logged into stays.** The account whose email address you type into the form is merged into it and then deleted.

  If you want to keep Account A, log in to Account A and enter Account B's email address.
</Note>

## How to Merge

<Steps>
  <Step title="Log in to the account you want to keep">
    Sign in to the [Pilot Portal](https://app.neoairline.io/portal/aca-cee46b174bfe) using the account you want to remain active.

    If you are already signed in with the other account, log out first.
  </Step>

  <Step title="Open your vAMSYS account settings">
    1. Click on the User Dropdown in the top-right corner
    2. Select "My vAMSYS Account"

    You can also go straight to [auth.vamsys.io/user/settings](https://auth.vamsys.io/user/settings).
  </Step>

  <Step title="Find the Merge User Accounts section">
    Scroll down the settings page to the **Merge User Accounts** panel.
  </Step>

  <Step title="Enter the secondary account's email">
    Type the email address of the account you want to merge in and delete into the **Email of the Secondary Account** field.
  </Step>

  <Step title="Confirm the direction, then merge">
    Double-check that the email you entered belongs to the account you are willing to lose, then click **Merge Accounts**.
  </Step>

  <Step title="Verify the result">
    Review your hours, bookings, PIREPs, and Network IDs on the surviving account to confirm everything came across.
  </Step>
</Steps>

<Checklist
  title="Merge Complete"
  items={[
"Logged in to the account you want to keep",
"Entered the secondary account's email address",
"Merge confirmed and completed",
"Hours, bookings, and PIREPs verified",
"Network IDs present on the surviving account"
]}
/>

## After Merging

* **Check your Pilot ID.** Confirm your [Pilot ID](/get-started/pilot-id) registration points at the account that survived the merge.
* **Rank and hours.** If your rank or totals look wrong afterward, review the [Rank Transfer](/get-started/rank-transfer) page or reach out to staff.
* **This affects every VA on vAMSYS.** Merging happens at the vAMSYS account level, not just within Virtual Air Canada. Any other virtual airlines you fly for on vAMSYS are affected too.

## Troubleshooting

<AccordionGroup>
  <Accordion icon="envelope-open-text" title="The email address is not recognized">
    Make sure you are entering the exact address the secondary account was registered with, not an alias or a forwarding address. If you are unsure which address was used, contact support before trying again.
  </Accordion>

  <Accordion icon="key" title="I no longer have access to the secondary account's inbox">
    You do not need to log in to the secondary account to merge it, only its email address. If you cannot remember the address at all, contact support so staff can help identify the duplicate.
  </Accordion>

  <Accordion icon="clock-rotate-left" title="Hours or PIREPs are missing after the merge">
    vAMSYS applies VA exceptions when transferring flight records, so some entries may not carry over automatically. Contact support with both email addresses and the flights you are missing.
  </Accordion>

  <Accordion icon="triangle-exclamation" title="I merged the wrong way around">
    Merging is permanent and the secondary account has already been deleted. Contact support as soon as possible with both email addresses so staff can review what can be recovered.
  </Accordion>
</AccordionGroup>

## Need Help?

If you are unsure which account to keep, or something does not look right after merging:

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://links.canadava.com/kgNgqfb" cta="Join Discord" arrow={true}>
    Get answers to your questions in our active Discord community
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@canadava.com" cta="Contact Us" arrow={true}>
    Contact our support team for personalized assistance
  </Card>
</CardGroup>